FAQ
Q: How long do I have to return an item?
A: Our return policy lasts for 30 days from the date of purchase. Unfortunately, we cannot process refunds or exchanges beyond this period.
Q: What conditions must my item meet for a return?
A: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Additionally, a receipt or proof of purchase is required.
Q: Are there situations where only partial refunds are granted?
A: Yes, partial refunds may apply if the item is not in its original condition, damaged, or missing parts for reasons not due to our error.
Q: What if I return an item more than 30 days after delivery?
A: Unfortunately, we cannot process returns for items received more than 30 days after delivery.
Q: How will I be notified about my refund status?
A: Once your return is received and inspected, you will receive an email notifying you of the approval or rejection of your refund.
Q: How are refunds processed?
A: If approved, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.
Q: What if I haven't received my refund?
A: If you haven't received your refund, please check your bank account, contact your credit card company, and then your bank. If issues persist, contact us at monsiocouturefashion@gmail.com.
Q: Can I get a refund for sale items?
A: Unfortunately, only regular-priced items are eligible for refunds. Sale items cannot be refunded.
Q: Under what conditions can I exchange an item?
A: We only replace items if they are defective or damaged. For exchanges, contact us atmonsiocouturefashion@gmail.com, and we will provide the return shipping address.
Q: What happens if my item was a gift?
A: If marked as a gift, you'll receive a gift credit upon return. If not marked as a gift, the refund will be issued to the original purchaser.
Who is responsible for return shipping costs?
A: You are responsible for your own shipping costs. The cost of return shipping will be deducted from your refund.
Q: Should I use a trackable shipping service for items over $150?
A: Yes, for items over $150, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items otherwise.